Terms of service

By submitting an enquiry and/or placing an order to Sunyara, you are agreeing to these Terms and Conditions and to our Privacy Policy, which will apply to any purchase you make from Sunyara on this website.

We reserve the right to change these Terms and Conditions at any time. Such changes will take effect from the moment they are posted on this website and it is your responsibility to read them on each occasion that you use this website.

Intellectual Property / Use of Website
You agree and acknowledge that all copyright, trade marks and other intellectual property rights in all materials and/or content on this website shall remain at all times vested in Sunyara. You are permitted to use this material only as expressly authorised by Sunyara. The content of this website, including without limitation any text, audio, video and graphics, may not be copied, reproduced, republished, downloaded, distributed, displayed, posted or transmitted in any form or by any means without the prior written consent of Sunyara. You are permitted to copy, transmit and to use content/material on this website only for the purpose of ordering products from this website. 

Sunyara shall have no liability for any loss (direct or indirect) arising from the use of or the inability to use this website, including (without limitation) reliance on any information/content of this website or which results from mistakes, interruptions, omissions, deletions of files, deletion of emails, defects/viruses/bugs or delays in operation.

The information/content displayed on this website may contain technical inaccuracies or typographical errors, and may be changed or updated at any time without notice. If any item is inaccurately priced due to a typographical or technical error on our part, you will be notified of the error and your money will be refunded to you. You will then have the option to purchase the item at the correct price. We are not legally required to sell an item at an inaccurate price. Sunyara may make improvements and/or changes to this website at any time without notice.

All information received from you will be dealt with in accordance with our Privacy Policy.

Liability
Nothing in these Terms and Conditions will limit our liability for death or personal injury resulting from our negligence. 

Sunyara shall have no liability to the customer for any loss, damage, costs, expenses or other claims for replacement or compensation arising from any information supplied by you which is inaccurate, incomplete, illegible, out of sequence or in the wrong form, or any other fault of the customer.

We will not be in the breach of contract as a result of any Force Majeure Event. 

The importation/exportation of any products may be prohibited by certain national laws, and we make no representation or accept any liability in respect of the import/export of any products you have purchased. 

Sunyara, The Record Hall , Suite 108, 16-16A Baldwin's Gardens, London EC1N 7RJ



Enquiries and Reservations
Making an enquiry to us does not oblige you to purchase any product, but you do agree to be bound by our Terms and Conditions and our Privacy Policy. 

We offer a reservation service whereby we can exclusively reserve a product for you by removing it from the website for a set period of time, agreed upon in advance. 

You are under no obligation to purchase this product before the agreed date, but please remember that once this date has passed the item will be added to the website and made available to the public.

 

Resizing: We will gladly re-size any item at any time after your purchase, for a small charge to cover costs. Please use this form when sending back your ring for resizing. The form explains how to send your ring back to us, the cost of resizing and other useful information. Generally resizing takes 5-7 working days, however some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.  Items that have been received and then sent back to be re-sized, will not be accepted for a refund.

 

All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £10,000. 
If the item you received was a special order for a non-standard ring size (outside of our offered range on each product), or if you ordered a 'bespoke' item (this is an item we have made and designed just for you that was not available on our website) you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. Our standard sizes for a product are the available sizes on our website.  Your ring is only a 'special size' if you have arranged this with us, and if the size is not generally available for that particular product.  Our standard sizes DO also include half sizes.
If you have any enquiries regarding our returns policy, please email us at sales@sunyara.com