Contact Us / FAQ

Should you have a specific requirement, please send us some further information and one of our team will contact you to assist with your enquiry.

Remember the 4 C's (carat, cut, clarity, colour), when sending your request to find your perfect diamond, as well as additional points

  • Gemology Certification (GIA/IGI/HRD)
  • Colour (D - Z)
  • Cut ( Round brilliant, Princess cut or Cushion cut)
  • Clarity (FL/IF/VVS1/VVS2/VS1/VS2/SI1)
  • Carat (How big do you want your diamond? 1ct, 2ct, 3ct)

Alternatively contact us on 0330 333 0084 during working hours

Monday - Friday: 11am - 6pm 

Saturday: 11am - 7pm

Sunday: 11am - 4pm 

Contact form

FAQ Frequently asked questions

Which is better natural or lab grown diamonds?

The debate over natural versus lab grown diamonds has been a hot topic of discussion in the diamond industry for years now. While there are pros and cons to each type of diamond, it's ultimately up to the individual to decide what’s best for them. Natural diamonds are created within the Earth over millions of years. They are formed from carbon that is subjected to extreme heat and pressure. These diamonds are considered to be the most valuable because of their rarity. Natural diamonds are also highly sought after for their uniqueness, as each diamond is one of a kind. Lab grown diamonds, on the other hand, are created in a laboratory using advanced technology. While some may consider lab grown diamonds to be inferior, the reality is that they can be just as beautiful and durable as natural diamonds. The process of creating lab grown diamonds is also much more eco-friendly than mining for natural diamonds. In the end, the choice between natural and lab grown diamonds is a matter of personal preference. While natural diamonds may be the most sought after, lab grown diamonds can provide a more affordable and eco-friendly alternative. Ultimately, it’s up to the individual to decide what’s best for them.
 

What is the difference between Natural and Lab grown diamonds?

Natural diamonds are formed over millions of years deep within the Earth’s mantle, while lab-grown diamonds are created in a laboratory in a matter of weeks.
Natural diamonds are mined from the Earth, while lab-grown diamonds are created from a diamond seed in a controlled environment. Natural diamonds are unique and have unique characteristics, while lab-grown diamonds are identical in composition and structure. Natural diamonds are more expensive than lab-grown
diamonds due to their rarity.

Are lab grown diamonds are the future?

Yes, lab grown diamonds are the future of the diamond industry. They are more affordable, conflict-free, and more eco-friendly than traditionally mined diamonds, so they are becoming increasingly popular with consumers. Additionally, lab grown diamonds are becoming more widely available, making them a viable option for many people looking to purchase diamonds.
Lab grown diamonds have been gaining traction in the jewelry industry over the past few years, and it is clear that they are the future of diamond acquisition and jewelry. Lab-grown diamonds, also known as man-made or cultured diamonds, are created in a laboratory and have the same physical, chemical, and optical properties as natural diamonds. Lab grown diamonds are an eco-friendly and sustainable alternative to traditional mined diamonds. They require less energy and resources to produce, and they are carbon neutral, meaning they do not contribute to climate change. Furthermore, lab-grown diamonds are conflict-free and are not associated with any of the human rights violations that often accompany traditional diamond mining. Lab grown diamonds are also less expensive than mined diamonds. They are available in a wider variety of sizes and shapes, and they are often more aesthetically pleasing than mined diamonds. They are also available in a variety of colors and clarity grades, so there is something for everyone. When it comes to buying diamonds, lab grown diamonds are a great option for those who are looking for an ethical and sustainable alternative to mined diamonds. They are also a great option for those who are looking for a cost-effective option that still offers the same beauty and quality as mined diamonds.

How are lab grown diamonds created?

The two most common methods used is HPHT (High Pressure High Temperature) and CVD (Chemical Vapor Deposition).
High pressure high temperature (HPHT) diamonds are diamonds that have been created in a laboratory using a combination of high pressure and high temperature. HPHT diamonds are chemically, physically, and optically identical to natural diamonds, but they are created in a much shorter amount of time. Natural diamonds are formed over millions of years, while HPHT diamonds can be created in a matter of days. HPHT diamonds are also typically less expensive than natural diamonds.
CVD (Chemical Vapor Deposition) is a process used to create diamonds in a laboratory. It involves using a combination of gases and heat to create a diamond-like material. The process is used to create diamonds that are of a higher quality than those found in nature.

Which of the 4c's is the most important when looking to purchase diamonds?

The most important of the four C's when looking to purchase diamonds is the Cut. The Cut of a diamond is what determines the sparkle, brilliance and fire of the diamond, and is the most important factor in the overall beauty and value of a diamond.
Cut is the most important of the 4C's when buying diamonds because it has the most influence on a diamond's appearance. The cut determines the diamond's brilliance, fire, and sparkle. A well-cut diamond will show off its maximum beauty and brilliance and will appear larger than one with a poor cut. A poor cut can make the diamond look dull and lifeless. The cut is also the most complex of the 4C's to evaluate, requiring a trained eye to judge.

How many Diamonds do you have apart of your online collection?

We currently have access to approximately 1 million Natural Diamonds and Half a million Lab grown Diamonds. However not all our stock is shown online so please check with us if you have a specific enquiry via the contact us page or Virtual appointment.

How long will my Diamond take to arrive into the UK?

The usual time for a Diamond to reach the UK is approximately 7 - 10 days. However some products may take longer due to Public Holidays within the UK or country of origin, We will keep you posted every step of the way.

Can I return my Diamond once purchased?

Diamonds can only be returned if specifically highlighted under the description section of the product. As majority of Diamonds are imported returning them may not always be possible. For further questions contact us prior to your purchase.

Do you buy diamonds?

Yes, we do buy Diamonds and Jewellery, however this will be dependent on a number of factors such as current markets, demands and overall condition of the product(s). We can schedule an appointment at our Hatton Garden office to review your items so we can give you an accurate price. Identification Required